Systems Administrator

COMSOL, Inc. is seeking a full-time Help Desk/Systems Administrator to join our IT team in our Bangalore, India office. The candidate will be a jack of all trades and will assist in maintaining desktop, laptop and some server class machines for our India-based office, as well as global offices. The daily routine will consist of both help desk and system administration duties focused around best practices and overall improvement of the current infrastructure. Proven experience in the help desk/system administration field is required. Additionally, having dev-ops experience and mindset is a plus with respect to scripting, automation on open source systems as well as Windows including but not limited to PowerShell, bash and PHP scripting. This position will report to the local Branch/Country Manager and Global IT Director.

Essential Duties and Responsibilities

  • Provide internal technical computer support for the India offices, consisting of various operating systems such as Windows, Mac and Linux.
  • Maintain patch management across all corporate managed systems.
  • Administer backup infrastructure supporting possibly one of the following platforms: Nutanix, VMware ESXi, Windows, Linux, Mail & SQL databases.
  • Remote access support: VPN, Remote Desktop and VNC.
  • Maintain and update phone systems.
  • Windows system builds imaging and automation.
  • Manage system alerts and notifications appropriately, and respond accordingly through service tickets.
  • Maintain and manage Antivirus and good security practices across all managed systems.
  • Keep up to date and proficient with security and security best practices such as firewalls, IPSec and network infrastructure methodologies. Keeping an eye on industry trends.
  • IT support relating to issues with the internal systems and network infrastructure.
  • System documentation with a consultative mindset and periodic system reviews and recommendations.
  • Maintain inventory and make sure an appropriate number of spare machines are requisitioned.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Collaborating with COMSOL Global IT team and established network specifications throughout COMSOL offices, Deployed AD based user access & identity, File services, Information and security requirements.
  • Good call handling skills to assist APAC, EMEA and US users with any IT related issues with excellent customer service experience.
  • Working closely vendors and service providers to facilitate collaborative work to resolve any infrastructure issues related to the servers operating systems, Hardware, Network, email and messaging platforms.
  • Monitoring the Network and servers. Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis of the services.
  • Assisting in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution.
  • Spearheading inventory control measures using Inventory system to replenish and maintain IT equipment, supplies, tools and replacement parts.
  • Analyzing issues and working on business-critical applications example: JIRA, Confluence, MS Office
  • Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments.
  • Implementing, developing, testing installation, update of file servers, print servers and application servers on Dell Power-edge servers/ on ESXI hosts.
  • Coordinating with management to plan, develop, align and execute strategies for Virtualization or cloud-based projects in future.
  • Understanding and knowledge of FLEXLM tool desirable.
  • Ability to work with Linux and Macintosh operating systems to aid the development and testing environment.
  • Attention to detail with respect to both time and project management is a must.

Additional Duties and Responsibilities

  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.
  • Ability to demonstrate tact and sensitivity in customer communications projecting a positive image.
  • Excellent analytical and problem-solving skills.
  • Excellent interpersonal, oral and written communications skills.
  • Excellent organizational and follow-up skills with strong attention to detail.
  • Documentation oriented.
  • Detail oriented with attention to time management, processes and procedures.
  • Other duties as assigned by either the Country/Branch or Global IT Director.

Requirements

  • Bachelors in Computer Science or equivalent training.
  • 1-2 years proficiency in Linux
  • 1-2 years of Windows experience, specifically with Windows Server and Active Directory.
  • Knowledge of Active Directory design and methodologies and best practices.
  • Analytical/technical mindset with willingness to think outside the box for the solution.
  • Excellent interpersonal skills including verbal and written communication, teamwork, and issue resolution.
  • Accountable, with a problem-solving mindset, highly self-motivated and self-directed.

COMSOL Offers

  • Great career opportunities at a quickly growing high-tech software company.
  • Highly-creative individuals and teams working with cutting-edge technology.
  • Dynamic and engaging work duties that provide opportunities for self-development and professional growth.

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Reference REF-5901
Job title Systems Administrator
Location Bengaluru, India

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Cover Letter and CV

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Cover Letter